Agentic Booking
Turning a reservation into the first act of service.
I explored how Mandarin Oriental could use conversational, agentic AI to bridge that gap: letting guests describe what they're looking for in their own words, then guiding them toward a specific experience rather than asking them to search through a catalogue.
Guest intent
The agent uses the guest's existing stay context and asks a single question to understand their preference.
Personalized recommendation → Experience details
The agent recommends a restaurant and explains why and surfaces relevant details about the experience. It also provides alternative options for the user to select, if needed.
Reservation → Connected stay
The guest completes the reservation and receives confirmation. The booking is added to their broader stay itinerary.
